Effective date: 26 August 2025
1. Acceptance of terms
By accessing or using the website www.visaadvisor.com.au, our chatbots, forms, booking systems, or any services offered by Visa Advisor Pty Ltd (“Visa Advisor”, “we”, “us”), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you should not use our Services.
2. Services provided
Visa Advisor provides migration advisory information, consultation bookings, online eligibility tools, chatbots, resources, and professional migration agent services. While we strive for accuracy, information provided via the website, chatbots, or downloadable resources is for general information only and does not guarantee visa outcomes.
3. Professional disclaimer
Any preliminary advice provided through our website, chatbots, or automated tools is not a substitute for tailored advice from a registered migration agent. Formal advice is only given once a consultation or engagement agreement is entered into with a registered MARA agent at Visa Advisor.
4. Use of website and tools
You agree to use our website, chatbots, and tools only for lawful purposes. You must not misuse, interfere with, or attempt to disrupt our systems. You are responsible for ensuring that any information you provide is accurate and complete.
5. Intellectual property
All content, materials, designs, logos, graphics, tools, checklists, and resources on our website are the property of Visa Advisor Pty Ltd, unless otherwise stated. You may view and download content for personal use only. You must not reproduce, distribute, or republish our content without prior written consent.
6. Booking and payments
Consultation bookings may be made via our website or booking tools (e.g., Calendly). Fees are payable in advance unless otherwise agreed. Refund and cancellation policies will be provided at the time of booking and form part of these Terms.
7. Limitation of liability
To the maximum extent permitted by law, Visa Advisor is not liable for any loss, damage, cost, or expense arising from your use of our website, chatbots, tools, or reliance on preliminary information. We do not guarantee visa outcomes, and decisions rest solely with the Department of Home Affairs (DHA) or other authorities.
8. Third-party services & links
Our Services may contain links to, or integrations with, third-party platforms, including:
- HubSpot
- Microsoft 365
- Google Analytics
- Cloudways
- Migration Manager
- OpenAI (chatbot platform)
- ManyChat
- VEVO
- ImmiAccount
- Zoom
- Microsoft Teams
These services are operated by external providers with their own terms and privacy policies. Visa Advisor is not responsible for third-party practices or content.
9. User obligations
You agree to provide accurate information, maintain confidentiality of any login details where applicable, and not misuse our Services. You must not impersonate others, submit false or misleading information, or use our Services for fraudulent purposes.
10. Governing law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in the state/territory where Visa Advisor is registered.
11. Security of your information
Visa Advisor takes reasonable measures to protect your personal information, including SSL encryption, secure hosting on Cloudways, Microsoft 365 enterprise security, and Migration Manager client file protections. Access is restricted to authorised staff and contractors. However, no transmission or storage method is completely secure. Users are responsible for maintaining the confidentiality of any credentials or access details provided.
12. Changes to terms
We may update these Terms from time to time to reflect changes in our services, business, or legal obligations. Updated versions will be published on our website with a revised effective date.
13. Contact us
Visa Advisor Pty Ltd
Email: support@visaadvisor.com.au
Website: https://www.visaadvisor.com.au/contact-us/
