1. About These Terms
These Terms & Conditions govern your use of the Visa Advisor Pty Ltd website and the migration advisory services we provide. By using our website, booking a consultation, or engaging our services, you accept these Terms.
2. Engagement and Client-Agent Relationship
Formal engagement. A formal client-agent relationship is established ONLY after a signed service agreement is in place and the agreed upfront payment has been received.
Pre-engagement contact. General enquiry emails, use of our website, submitting the free Eligibility Check, and a paid Migration Consultation do NOT, by themselves, create a formal client-agent relationship for the preparation or lodgement of an application.
3. Consultation Fees
Our Migration Consultation fee is A$110 (inc. GST), payable before the consultation. The fee comprises A$100 plus A$10 GST. A tax invoice is provided for every payment.
All professional fees are quoted in Australian dollars and are inclusive of GST unless stated otherwise.
Government and third-party fees. Department of Home Affairs (DHA) visa application charges, the Skilling Australians Fund (SAF) levy, skills assessment fees, and state/territory nomination fees are separate from our professional fees and are non-refundable once paid or lodged.
Late payment. If payment is not received when due, work may be suspended. We are not liable for any resulting delays.
4. Engagement Credit
If you sign a service agreement with Visa Advisor within 30 days of your paid Migration Consultation, the full A$110 consultation fee is credited toward your engagement (professional) fee for that matter. The credit:
- Applies once, to a single matter, within the 30-day window from the consultation date.
- Is applied against our professional fee only — not against government or third-party fees.
- Is not redeemable for cash and has no value except as a credit toward an engagement fee.
5. No Guarantee of Outcome
We cannot guarantee the outcome of any visa application, skills assessment, state nomination, or ART review. Any migration agent that guarantees a visa outcome is acting in breach of the OMARA Code of Conduct.
Visa decisions are made at the sole discretion of the Department of Home Affairs and other decision-making authorities.
6. Client Responsibilities and Communication Restrictions
While we are acting as your registered migration agent, and to protect your application, you agree that you will NOT, without the prior written consent of your assigned MARA agent, directly contact, correspond with, or submit any document to:
- The Department of Home Affairs (DHA);
- The Office of the Migration Agents Registration Authority (OMARA);
- The Administrative Review Tribunal (ART);
- Any state or territory nomination authority; or
- Any skills assessment body (for example Engineers Australia, ACS, VETASSESS, TRA, ANMAC).
Forwarding rule. Any correspondence you receive from the DHA or another authority about your matter must be forwarded to us within 24 hours of receipt.
ImmiAccount. You must not log in to or make changes to ImmiAccount — including withdrawing an application, updating details, or responding to requests — without first consulting your assigned agent.
Engaging another agent. You must not engage another migration agent for the same matter without giving us written notice.
While we are acting as your registered migration agent, please do not contact the Department of Home Affairs, the ART, or any skills assessment body directly about your matter without first speaking to us. Unauthorised direct communication can seriously compromise your application.
7. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from our services is capped at the professional fees you have paid for the specific service giving rise to the claim. We are not liable for decisions of the DHA, ART, or state/territory governments; changes to immigration law or policy; or any loss arising from your failure to comply with your obligations or to provide accurate and complete information.
8. Termination
- You may terminate our engagement in writing at any time; fees for work completed up to termination remain payable.
- We may terminate for non-payment (on 7 days' notice), provision of false or misleading information, or any conduct that would require us to breach the OMARA Code of Conduct.
- On termination, your file is returned to you promptly, and you must not authorise a new agent or contact the DHA directly until any handover and withdrawal is confirmed in writing.
9. Your Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.
10. Complaints and Governing Law
Please raise any concern with us first by emailing support@visaadvisor.com.au — we acknowledge within 5 business days and aim to resolve within 30 days. Unresolved concerns about migration agent conduct may be escalated to OMARA (mara.gov.au · 1300 226 272). These Terms are governed by the laws of New South Wales, Australia.